J.D. Power & Associates Award - 6th year in a row!
ROCHESTER, N.Y. -- Xerox Corporation has been recognized by J.D. Power and Associates
for providing "An Outstanding Customer Service Experience." This is the sixth
consecutive year the company has achieved the esteemed certification for Excellence
in Technology Service and Support.
"At Xerox, our mission is to become a trusted business partner with our customers
by ensuring that they get the maximum value out of their Xerox products and solutions,"
said Bill Steen-burgh, senior vice president, Xerox Services. "One of the best
ways to ensure that we satisfy our customers is to meet - and exceed - the rigorous
standards that come with the J.D. Power and Associates certification."
The Certified Technology Service and Support Program was developed by J.D. Power
and Associates and the Technology Services Industry Association and is one of
the customer service industry's most prestigious recognitions. Qualified companies
must first pass the TSIA's Excellence in Service Operations audit conducted by
on-site technical support experts over six days. Xerox's success in the audit
phase allowed the company to enter the second research phase conducted by J.D.
Power and Associates auditors who surveyed over 1,000 Xerox customers. Those surveys
solidified Xerox as a leader in providing customer support satisfaction in 2007, 2008, 2009, 2010 and now 2011.
"We continue to be impressed by Xerox technology and operational efficiency,
but even more so the commitment and professionalism of the technical service technicians,"
said Eric Northcutt, vice president of Mailing Services, Time Customer Service,
Inc. "From our perspective, the Xerox Services organization is the industry benchmark
for customer service and support - and at the end of the day, that means we succeed."
Earlier in 2009, Xerox Services was also awarded the Hall of Fame STAR Award from
the TSIA for Lifetime Achievement for Service Excellence and the 2009 Aberdeen
Industry Achievement Award for Service Excellence.